TRAVISA REFUND POLICY

Refunds Made Clear & Simple.

Our refund policy explains when a Travisa eSIM order may qualify for a refund, when it is not eligible, and how to submit a refund request step by step.

Clear Conditions Easy to understand

Simple Process Step-by-step requests

REFUND

Eligible

Review Request

Payment Returned

REFUND TERMS

Know when your order qualifies for a refund.

Travisa reviews refund requests based on the status of the eSIM, activation, usage, order details, and the reason for the request.

Refunds May Be Available

The eSIM has not been installed or activated.
The eSIM cannot be delivered because of a confirmed Travisa delivery issue.
A technical issue prevents activation and reasonable troubleshooting does not resolve it.
A duplicate order was accidentally purchased and the unused eSIM is still inactive.
Travisa confirms that the purchased service cannot be provided as described.

Eligibility is reviewed for each order individually.

Refunds Are Not Available

The eSIM has already been installed, activated, or used.
The data allowance has already been consumed, partially or completely.
The eSIM was purchased for an incompatible or unsupported device.
The customer selected an incorrect destination, plan, validity period, or data allowance.
The customer did not follow the installation or activation instructions.
Poor coverage caused by the local mobile network, location, device settings, or network congestion.

Used or activated eSIMs are generally non-refundable.

REFUND CONDITIONS

Before requesting a refund.

Check Your eSIM Status

Refund requests are easier to review when the eSIM has not been installed, activated, or used.

Check Device Compatibility

Confirm that your phone supports eSIM technology and is compatible with the selected Travisa plan.

Check Your Destination

Make sure the purchased eSIM covers the country or region where you intend to use the service.

Keep Your Order Details

Have your order number and purchase email ready when contacting Travisa for support.

HOW TO REQUEST A REFUND

A simple 4-step process.

Follow these steps to submit your refund request to Travisa.

STEP ONE

Contact Travisa Support

Send a refund request through the Travisa support channel and include the email address used for your purchase.

STEP TWO

Provide Your Order Details

Include your order number, purchase email, eSIM plan, and a short explanation of the refund reason.

STEP THREE

Travisa Reviews Your Request

We review the order, eSIM status, activation history, and reported issue before confirming eligibility.

STEP FOUR

Refund Processing

If approved, the refund is returned through the applicable payment method. Processing time may depend on the payment provider.

FOR FASTER REVIEW

Tell us exactly what happened.

If your eSIM cannot activate or connect, include relevant screenshots, device information, destination, and a brief description of the issue when contacting support.

Can I cancel an unused eSIM?

An unused and unactivated eSIM may qualify for a refund depending on the order and circumstances.

What if my eSIM does not work?

Contact Travisa support first. We may provide troubleshooting assistance before determining whether the order qualifies for a refund.

How is an approved refund sent?

Approved refunds are normally returned through the original payment method where supported.

Can I get a refund after activation?

Activated or used eSIMs are generally not eligible for a refund unless Travisa confirms an exceptional service-related issue.

NEED HELP?

Not sure if your order qualifies?

Contact Travisa before taking further action with your eSIM. Our support team can review your order and guide you through the next step.

Contact Support