An eSIM is a digital SIM built into compatible devices. It lets you activate a mobile data plan without inserting a physical SIM card.

Your eSIM details, QR code, and installation instructions are delivered digitally to the email address used during checkout after your order is confirmed.

We recommend installing your eSIM before departure while you have a stable Wi-Fi connection. Follow your plan's activation instructions for the correct timing.

Your device must support eSIM technology and, depending on the device and carrier, may need to be unlocked. Check your device compatibility before purchasing.

A stable Wi-Fi or internet connection is recommended when downloading and installing your eSIM profile.

On supported dual-SIM devices, you can keep your physical SIM active while using the Travisa eSIM for mobile data. Device capabilities may vary.

After installing the eSIM, select Travisa as your mobile data line and follow the plan instructions for data roaming and network settings.

It depends on the coverage of the eSIM plan you purchase. Local, regional, and multi-country plans have different supported destinations.

Travisa plans are primarily designed for mobile data. Voice calls and SMS availability depend on the specific eSIM plan. Please check the product details before purchase.

Check that the Travisa eSIM is enabled, selected for mobile data, and that the required network settings are enabled. Restart your device and check your installation guide. Contact support if the issue continues.

Yes. Installing the eSIM before departure can make setup easier. However, activation timing can vary by plan, so always follow the activation instructions provided with your Travisa eSIM.

Do not delete an active eSIM unless instructed by Travisa support. eSIM profiles may not be reusable after deletion. Contact support before removing your profile if you need help.